After more than 20 years in the medical field, Missy Fitzgerald feels like she has found a second home at Indiana Eye Clinic.

“I love this place, and I want to be around for the long haul,” she said. “I’ll retire from here.”

Missy became a member of the IEC family in 2016 and started as a staff agency nurse. She is now a charge nurse in the Ambulatory Surgery Center.

Missy enjoys working closely with patients and joining them on their journey toward enhanced vision and an improved lifestyle.

“I cherish seeing the relief and excitement that washes over them as they experience sharper eyesight,” she said. “I take pride in being part of that special moment in their lives.”

Fellow staff members also appreciate the gravity and significance of what patients are sharing with them when they come to IEC.

“There’s great compassion for everyone who walks through our doors,” Missy said. “Patients aren’t just a number on our computer screens. Everyone here cares about them deeply. They treat people, not problems. IEC brings a personal touch.”

Outside of work, Missy can be found hitting beaches and bike trails with her husband and their three children. She is grateful to return to a job she finds herself falling in love with more and more.

“Every day brings something new and different,” she said. “I always look forward to work.”

Kendra Schnell’s interest in eyecare was sparked in an unexpected place. She was working as a sales associate at Mike’s Carwash when an optometrist approached her and commented on how her warm personality and natural people skills could shine at an eye clinic. Kendra followed his advice and underwent extensive, hands-on training to become a technician at Indiana Eye Clinic, where she has worked for the past year.

Kendra works closely with patients in coordinating appointments, recording medical histories, explaining the eye exam process and performing pre-testing procedures.

“I love learning about who patients are and seeing their personalities shine through,” Kendra said. “I’m a people person, so this is a perfect job for me.”

Kendra also enjoys collaborating and bonding with fellow staff members.

“Everyone here is so personable and compassionate,” Kendra said. “The doctors are kind, caring and hands-on with us and our patients. All of the IEC members treat each other like family.”

Outside of work, Kendra is building a family of her own. She is in the midst of planning her wedding. She and her fiancée are set to tie the knot this September.

As she’s entering married life, Kendra is happy to work in a place that feels like a second home. And she looks forward to seeing what the future holds for her in and outside of Indiana Eye Clinic.

Nanette Dumm has been thriving in the field of accounting for many years, driven by a fervent desire to work with numbers. In the ’80s, she began carving a career path that led to serving as Accounting & Insurance Manager for Omege Communications, Inc. and Director of Administrative Services for Independent Colleges of Indiana, Inc. Five years ago, she started at Indiana Eye Clinic as a temporary bookkeeper and quickly became a full-time member of the IEC family.

Nanette’s job duties include managing payroll, processing insurance payments and overseeing all financial reports, to name just a few. She’s a vital part of the office, making the constant stream of financial information flow through it as smoothly as possible.

“I love working with numbers and seeing how they interact,” Nanette said. “It’s rewarding to see everything click into place.”

Nanette also enjoys interacting and clicking with co-workers.

“I love all the people I work with,” she said. “Each and every one is unique and interesting.”

Outside of work, Nanette and her husband enjoy sprucing up their house, spending time with friends and playing with their poodles. They have two daughters — Samantha, who lives in Illinois, and Morgan, who lives in Texas. Despite the fact that they’re all grown up now, their girls still keep them busy, and they try to visit them as much as possible.

IEC is like a second family to Nanette, and coming to work always brings a smile to her face.

This individual is responsible for continuing the development, maintenance, and growth of the practice; coordinating and implementing practice outreach programs; and serving as patient advocate while representing, in a professional manner, the best interests of the practice.

EDUCATION AND EXPERIENCE:
-High school diploma or equivalent.
-Proficient in MS Word, Excel, PowerPoint and Publisher.
-One to two years of ophthalmic/optometric experience preferred.

ESSENTIAL SKILLS AND ABILITIES:
-Self-starter with the ability to work independently.
-Excellent communication skills, both written and oral.
-Strong organizational and presentation skills, with attention to detail.
-Resourceful in problem solving.
-Ability to manage multiple projects simultaneously.
-Present a highly professional image.

RESPONSIBILITIES:
-Assumes responsibility for the organization and management of the outreach department:
-Establishes and fosters relationships with all optometric and other referring providers.
-Maintains protocols for visiting a minimum of eight current or potential referral sources per week.
-Coordinates all continuing education functions for the practice referral sources.
-Coordinates with the medical staff of the practice to ensure proper communication and follow-up with referring providers.
-Maintains a database with pertinent information regarding referral sources of the practice and referral patterns of each individual.
-Prepares a yearly calendar of events for the referring providers.
-Develop relationships, education opportunities and onsite visits with referring Optometrists and Physicians.
-Oversee and promote internal and external seminars, community health programs and special events.
-Communicates on a regular basis with the executive committee and managing partner.
-Assist Practice Administrator with continuous promotion of the Indiana Eye Clinic and its purpose in the community.
-All other duties assigned by the physicians and Practice Administrator.

-Coordinates and implements the outreach programs.
-Schedules regular vision and eye pressure-screening services to interested community groups.
-Arranges participation for the practice in community health programs and attends on a regular basis.
-Develops a series of specific events and seminars in accordance with the marketing plan for the practice.
-Onsite lectures promoting Indiana Eye Clinic services.

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By Dr. Charles McCormick III

Most people experience dry eyes from time to time, usually due to adverse environmental circumstances such as dust, pollution or wind. But there’s a big difference between occasionally dry eyes and a chronically dry ocular surface.

This is known as ocular surface disease, or OSD, and it has emerged as a developing specialty area of eye care. Some promising new treatments are being developed to help deal with it, improving upon the various eye drops that have long been used to address chronically dry eyes.

Chronically dry eyes usually present with eyes that are red, irritated and scratchy, and may produce variations in vision quality.

OSD is more common in older people, which adds a little more complexity to medical affairs. Sometimes medications seniors take for other ailments can negatively impact tear secretions. There’s also a certain degree of tissue vitality, which tends to degrade as we age, that has a lot to do with how the eye retains its moist, preserved.

One common cause of dry eyes is Meibomian gland dysfunction, or MGD, in which the glands that secrete moisture to the eyes become blocked. It’s highly associated with blepharitis, a kind of dandruff-like desiccation of the eyelid, which influences the amount of oils secreted to the eye. Impaired oil secretion can lead to reduced tear film integrity.

MGD is frequently treated with hot compresses to the eyes, accompanied by antiseptic eyelid swabbing to lower the level of germs and dust mites responsible for blepharitis. Tiny demodex dust mites, which inhabit the follicle at the base of the eyelashes, can get down into the glandular pores and cannibalize the oils secreted, robbing the patient of functional secretions that support the normal physiology of the ocular surface.

Tea tree olive derivatives are known to remedy demodex blepharitis. Ivermectin is an oral medication that fights parasites such as demodex dust mites.

Patients who develop MGD often have had some sort of other eye dysfunction going on for many decades, as much as 40 years, along with chronically dry eyes. OSD is not to be confused with a three-day bout of pink eye.

The treatment approach for chronically dry eyes utilizes a variety of supportive methods, from eye drops and compresses to oils that optimize the tear glands, and taking steps to protect the ocular surface from harmful conditions, such as wearing protective goggles against the wind and sun.

Other treatment options include punctal plugs, which prevent the drainage of sustaining tears from the eye, spectacle shields or wraparound glasses frames and autologous plasma eye drops, which are usually prepared by an apothecary pharmacy.

For acute cases there is the option of tarsorrhaphy, a surgical fusion of the upper and lower eyelid margins, shortening the palpebral fissure and reducing the exposure of the ocular surface.

The use of certain medicines, such as chronic antihistamines and antidepressants, are known to contribute to dry eyes. People who suffer from rheumatoid arthritis, fibromyalgia, multiple drug sensitivities, stem cell deficiency and depression are more prone to OSD. It’s also a hazard for people who work outdoors with high exposure to wind and sun.

Awareness and treatment opportunities for patients with OSD has been on the rise along with recent medical education trends. New procedures are coming out that show promise, including using warm, clarified butter or ghee in an eye bath.

Hot compresses, eye drops and light massage to the eyelid margins remain good starting points, but talk to your eye doctor if you are troubled by chronically dry eyes.

Tiffany RobertsonTiffany Robertson earned her degree in medical assisting in 2009, and always had a love of healthcare in her heart. She liked being part of a field dedicated to helping others. But she soon decided that she would rather work in the administrative/business side rather than the clinical side.

That led to her to seek and earn an associates degree in medical billing and coding, including obtaining a Certified Professional Coder (CPC) certification in 2011. That same year Tiffany joined the Indiana Eye Clinic as an Account Services Representative after completing an externship at a medical management company.

Her job duties include coding, claims management, data entry, processing and posting patient and insurance payments, answering billing questions, and research in reference to medical policies and reimbursement. In essence, she helps guide IEC patients through the often-confusing maze of health insurance to ensure they receive the best vision coverage possible.

“My favorite part of the job is finding solutions and resolving matters, whether it be regarding a claim with an insurance company or being able to inform and help a patient understand his or her insurance better,” Tiffany said.

She’s stayed at IEC because of the atmosphere of caring for both patients and members of the staff. “What makes IEC special is we treat each other more than just co-workers. We treat each other as family.”

In her off time, Tiffany enjoys playing games with her husband and stepson, Kamden, watching his baseball games or just relaxing by the fireplace. She also enjoys reading and exercising, especially Zumba classes and BODYPUMP.

Christy WamplerAs a Technician at the Indiana Eye Clinic, Christy Wampler assists doctors and patients in every way imaginable. This includes processing patients, writing prescriptions for the physicians to sign, pre-operative measurements and calculations, ordering drugs and other medical materials, and running all sorts of vision tests.

Although she has always worked in ophthalmology, Christy began her stint at IEC six years ago working the front desk as a patient representative. Though she enjoyed the position, she found herself interested in the delivery side of healthcare.

“After about a year, I wanted to learn more of the medical side of it, so I asked if I could become a tech. I have since chosen to learn as much as I can about every aspect of my career — and keep wanting to learn more,” she said.

She’s stayed at IEC because of the family atmosphere, both in how employees relate to each other and how they treat patients. Christy is passionate about helping people overcome poor eyesight and achieving a higher quality of life.

“My favorite part of my job is being able to watch a patient who comes in with poor vision due to cataracts have surgery and then be able to see and have a quality of life after surgery.  It’s why I do what I do every day,” she said.

Christy and her husband have three daughters they adore.

Sandy SmartSandy Smart is a Registered Nurse (RN) who has assisted the Indiana Eye Clinic medical team in a number of capacities, helping ensure patients receive the best possible vision outcomes, while also seeing that they receive excellent care and customer service.

At times, she has worked in the Ambulatory Surgery Center operating room, assisting IEC physicians with delicate and complex eye procedures. Currently, she is in charge of overseeing the preoperative and postoperative operations of the surgery center.

In this capacity, Sandy helps patients get ready for their surgery, ensures the proper medications have been given, and helps make sure they have everything they need for a quick and desirable recovery.

“I love the contact with the patients and sharing their amazement at how great their vision is, and what a difference it has made in their life,” she says.

Sandy received her nursing degree from Indiana Central University, now known as the University of Indianapolis. Before coming to IEC 18 years ago, she worked as an RN in other healthcare fields, including obstetrics, pediatrics and even a stint as a school nurse.

She came to IEC through her friendship with Paula Baker, who was then director of the ambulatory surgery center. She began working as a part-time employee, but it soon turned into a full-time position.

“I guess it was a match made in heaven!” Sandy says. She’s stayed so long because of the great team and the satisfaction of delivering a consistently excellent level of care.

“Our doctors are the best in the state, and I feel like we are always on the cutting edge of new technology,” Sandy says.

On her off days, Sandy enjoys sharing time with her family, especially her three granddaughters, as well as exercising, shopping and traveling.

JOB SUMMARY: Responsible for greeting patients and guests to ensure everyone feels welcomed. Accurately maintains privacy of patients’ information and records.

QUALIFICATIONS

  • High school diploma or equivalent
  • One to two years experience in a medical practice or general customer service
  • Computer literate with strong data entry skills

ESSENTIAL SKILLS AND ABILITIES

  • Excellent customer service and interpersonal communication skills
  • Empathetic with patients’ needs and concerns
  • Resourceful in problem solving
  • Well-organized with attention to detail
  • Ability to manage multiple tasks simultaneously
  • Ability to work as a team member
  • Treat patients, guests, and co-workers with respect

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receptionist

  • Greet patients and guests in a pleasant, courteous, and professional manner
  • Answer telephone promptly; identify emergency calls and direct all other calls to appropriate personnel
  • Schedule, re-schedule, and cancel appointments as necessary
  • When scheduling appointments, collect all pertinent information and enter in computer
  • Complete recall cards as directed
  • Complete new patient packets and mail as needed
  • Prepare new patient charts
  • Pull charts for following day and/or by request; review for accuracy and order
  • File patient charts, patient information, referral letters, and other patient related material in a timely manner

Check In/Out

  • Receive patients in a pleasant and welcoming manner
  • Evaluate chart data to verify all information has been received, completed, and signatures obtained by physician
  • Ensure proper authorization or referral is collected from patient
  • Assist patients in obtaining authorization or referrals not yet received
  • Enter new and updated patient demographic information into computer
  • Take charts to technician area
  • Arrange for appointments to outside referring doctors
  • Ensure fee sheets are marked accordingly
  • Present and collect fees, schedule next appointment when appropriate
  • Accurately post and reconcile all patient and insurance payments
  • Balance daily business activities and close out each day’s receipts for deposit

General Duties

  • Assist patients and guests with beverages, snacks, and other IEC amenities
  • Keep Coffee Center stocked and clean
  • Keep reception and front waiting room area neat and clean
  • Check public bathrooms for cleanliness
  • Organize and update daily newspapers and magazines
  • Provide umbrella services during inclement weather
  • Assist other Patient Coordinators as needed
  • Perform other duties as assigned

Job Type: Full-time

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iStent

Indiana Eye Clinic is now performing iStent® implantation during cataract surgery, an innovative new technique that can reduce the effects of glaucoma and lower the chance of progression.

iStent is a tiny medical implant that can help restore the eye’s natural fluid outflow and reduce pressure inside the eye. Intraocular pressure (IOP) is one of the most important risk factors for glaucoma. iStent is the world’s smallest medical implant, only about 1-millimeter long.

Patients who have cataracts and glaucoma, or are at risk for glaucoma onset, now have a chance to have both conditions addressed during a single procedure.

Most glaucoma patients who receive the implant can reduce and sometimes eliminate the need for daily eyedrop medication. iStent® has an excellent safety record, and is covered by Medicare and most private insurance companies.

“Indiana Eye Clinic becomes one of the first ophthalmic practices in Central Indiana to offer iStent,” said Dr. Nicholas Rader, co-founder of IEC. “We’re proud to have been leaders in bringing the newest eye procedures to this area for more than 30 years.”