Tiffany Robertson earned her degree in medical assisting in 2009, and always had a love of healthcare in her heart. She liked being part of a field dedicated to helping others. But she soon decided that she would rather work in the administrative/business side rather than the clinical side.
That led to her to seek and earn an associates degree in medical billing and coding, including obtaining a Certified Professional Coder (CPC) certification in 2011. That same year Tiffany joined the Indiana Eye Clinic as an Account Services Representative after completing an externship at a medical management company.
Her job duties include coding, claims management, data entry, processing and posting patient and insurance payments, answering billing questions, and research in reference to medical policies and reimbursement. In essence, she helps guide IEC patients through the often-confusing maze of health insurance to ensure they receive the best vision coverage possible.
“My favorite part of the job is finding solutions and resolving matters, whether it be regarding a claim with an insurance company or being able to inform and help a patient understand his or her insurance better,” Tiffany said.
She’s stayed at IEC because of the atmosphere of caring for both patients and members of the staff. “What makes IEC special is we treat each other more than just co-workers. We treat each other as family.”
In her off time, Tiffany enjoys playing games with her husband and stepson, Kamden, watching his baseball games or just relaxing by the fireplace. She also enjoys reading and exercising, especially Zumba classes and BODYPUMP.