Tag Archives: employee spotlight
Sandy Smart is a Registered Nurse (RN) who has assisted the Indiana Eye Clinic medical team in a number of capacities, helping ensure patients receive the best possible vision outcomes, while also seeing that they receive excellent care and customer service.
At times, she has worked in the Ambulatory Surgery Center operating room, assisting IEC physicians with delicate and complex eye procedures. Currently, she is in charge of overseeing the preoperative and postoperative operations of the surgery center.
In this capacity, Sandy helps patients get ready for their surgery, ensures the proper medications have been given, and helps make sure they have everything they need for a quick and desirable recovery.
“I love the contact with the patients and sharing their amazement at how great their vision is, and what a difference it has made in their life,” she says.
Sandy received her nursing degree from Indiana Central University, now known as the University of Indianapolis. Before coming to IEC 18 years ago, she worked as an RN in other healthcare fields, including obstetrics, pediatrics and even a stint as a school nurse.
She came to IEC through her friendship with Paula Baker, who was then director of the ambulatory surgery center. She began working as a part-time employee, but it soon turned into a full-time position.
“I guess it was a match made in heaven!” Sandy says. She’s stayed so long because of the great team and the satisfaction of delivering a consistently excellent level of care.
“Our doctors are the best in the state, and I feel like we are always on the cutting edge of new technology,” Sandy says.
On her off days, Sandy enjoys sharing time with her family, especially her three granddaughters, as well as exercising, shopping and traveling.
As an Account Services Representative, Pam Chase works closely with insurance providers on behalf of patients to ensure they receive the best coverage and prices for all their vision needs – tests, checkups and procedures. After 18 years with Indiana Eye Clinic, she knows the ins and outs of the complicated health insurance market, and works hard to head off or resolve any conflicts over payments, surgery charges, etc.
Pam was looking for a job closer to home when she applied at IEC in 1999. What she found was a team of close-knit people that has become like family to her.
Pam is known for lighting up every room she’s in with her sense of humor and joy. It’s the sort of attitude you need to have when you have a large family like hers. She and her husband, Bob, have six children, three from each side of the marriage.
“It’s kind of like the Brady Bunch,” she said. “Before we got married, I had three kids of my own and my husband had three kids of his own. Now we have five grandkids and everyone is one big happy family. I love to spend time with my grandchildren.”
Something her coworkers may not know is how much she loves music – listening to it and playing on the piano. And she has other hidden skills.
“I’m a pianist. I love music and I love to read,” she said. “Another one of my hobbies is American Sign Language. I started over 30 years ago because I made some friends at church who happened to be deaf. I took some classes through Vincennes University and caught on quickly. It has become a very helpful skill to have at the office.”
After seven years in the workforce as a sales representative for different organizations, Nathan Gehlhausen decided to go back to school. Coming from a family of physicians, including his own father, Nathan knew he wanted to work in healthcare. It was a burgeoning field with lots of opportunity to help people, something about which he’s passionate.
“I grew up in and around healthcare. It was just a field I felt comfortable and knowledgeable in,” he said. “It will always be a necessity and in demand.”
After earning his bachelor’s degree in business administration from Marian College (now University), he obtained a master’s degree in healthcare administration from Indiana University. He then worked for a local healthcare network with their resident programs and medical research before joining Indiana Eye Clinic as Director of its Ambulatory Surgery Center in May of 2015.
“We have extremely knowledgeable and experienced owners and surgeons and a dedicated staff. We have a lot of highly satisfied patients, which is very rewarding,” Nathan said. “What I do in a nutshell is to make sure the patients have a great experience, the surgeons have a great day, and we maintain a financially viable future for the surgery center.”
Nathan oversees the daily operations of the surgery center which includes planning, organizing, and directing all activities of the facility according to its policies, procedures, philosophy, and objectives. He also ensures the facility meets all related local, state, federal, and accrediting-body rules and regulations.
In his spare time, Nathan enjoys playing sports and exploring the outdoors, especially with his family and 9-year-old son. He participates in soccer, softball, rock climbing, tennis, racquetball, basketball – “I’ll do pretty much anything that is competitive,” he says. Nathan also coaches his son’s soccer team, enjoys live music, cooking, and traveling.