Tag Archives: employee spotlight
As the Director of Optical Operations for the Indiana Eye Clinic, Jason Braggs oversees the optical shop at both of the IEC locations in Greenwood and Plainfield. His duties include overseeing sales, customer relations and purchasing.
His daily routine is organized around a simple principle: helping people find eyewear they absolutely love. The goal of the optical shop is to make sure every patient walks out satisfied that their glasses will be comfortable, attractive and meet their vision needs.
Jason has been in the optical industry for 18 years. After obtaining his bachelor’s degree in business administration, he started as a manager for the branch of a large retail chain. Later he was promoted to be their corporate trainer. He then moved to a similar position with an optical chain, and eventually became a district manager overseeing 25 locations across six states.
While discussing his desire for new challenges with his wife, an alert popped up on his phone from a recruiter inquiring about the position with IEC. Jason took this as a sign, joining the team in August 2017.
In his few months with the team, Jason believes he has already discovered what is special about the IEC team.
“IEC has an amazing family environment that not only applies to staff, but also to their patients. You can see it from the front door all the way to the back offices,” Jason said. “The doctors, administration and staff are outstanding people who care about their patients, and it shows.”
Beyond helping customers, Jason’s favorite part of his role is training and promoting staff.
“I’ve lost count how many people I’ve trained into general manager and district manager level positions over the years. Their success is my success,” he said.
In his spare time, Jason and his wife are active participants and leaders in their church, especially helping people in the process of finding their faith. They participate in many charitable racing events for St. Jude Children’s Hospital. Jason is an avid Crossfit devotee.
Tiffany Robertson earned her degree in medical assisting in 2009, and always had a love of healthcare in her heart. She liked being part of a field dedicated to helping others. But she soon decided that she would rather work in the administrative/business side rather than the clinical side.
That led to her to seek and earn an associates degree in medical billing and coding, including obtaining a Certified Professional Coder (CPC) certification in 2011. That same year Tiffany joined the Indiana Eye Clinic as an Account Services Representative after completing an externship at a medical management company.
Her job duties include coding, claims management, data entry, processing and posting patient and insurance payments, answering billing questions, and research in reference to medical policies and reimbursement. In essence, she helps guide IEC patients through the often-confusing maze of health insurance to ensure they receive the best vision coverage possible.
“My favorite part of the job is finding solutions and resolving matters, whether it be regarding a claim with an insurance company or being able to inform and help a patient understand his or her insurance better,” Tiffany said.
She’s stayed at IEC because of the atmosphere of caring for both patients and members of the staff. “What makes IEC special is we treat each other more than just co-workers. We treat each other as family.”
In her off time, Tiffany enjoys playing games with her husband and stepson, Kamden, watching his baseball games or just relaxing by the fireplace. She also enjoys reading and exercising, especially Zumba classes and BODYPUMP.
As a Technician at the Indiana Eye Clinic, Christy Wampler assists doctors and patients in every way imaginable. This includes processing patients, writing prescriptions for the physicians to sign, pre-operative measurements and calculations, ordering drugs and other medical materials, and running all sorts of vision tests.
Although she has always worked in ophthalmology, Christy began her stint at IEC six years ago working the front desk as a patient representative. Though she enjoyed the position, she found herself interested in the delivery side of healthcare.
“After about a year, I wanted to learn more of the medical side of it, so I asked if I could become a tech. I have since chosen to learn as much as I can about every aspect of my career — and keep wanting to learn more,” she said.
She’s stayed at IEC because of the family atmosphere, both in how employees relate to each other and how they treat patients. Christy is passionate about helping people overcome poor eyesight and achieving a higher quality of life.
“My favorite part of my job is being able to watch a patient who comes in with poor vision due to cataracts have surgery and then be able to see and have a quality of life after surgery. It’s why I do what I do every day,” she said.
Christy and her husband have three daughters they adore.
Sandy Smart is a Registered Nurse (RN) who has assisted the Indiana Eye Clinic medical team in a number of capacities, helping ensure patients receive the best possible vision outcomes, while also seeing that they receive excellent care and customer service.
At times, she has worked in the Ambulatory Surgery Center operating room, assisting IEC physicians with delicate and complex eye procedures. Currently, she is in charge of overseeing the preoperative and postoperative operations of the surgery center.
In this capacity, Sandy helps patients get ready for their surgery, ensures the proper medications have been given, and helps make sure they have everything they need for a quick and desirable recovery.
“I love the contact with the patients and sharing their amazement at how great their vision is, and what a difference it has made in their life,” she says.
Sandy received her nursing degree from Indiana Central University, now known as the University of Indianapolis. Before coming to IEC 18 years ago, she worked as an RN in other healthcare fields, including obstetrics, pediatrics and even a stint as a school nurse.
She came to IEC through her friendship with Paula Baker, who was then director of the ambulatory surgery center. She began working as a part-time employee, but it soon turned into a full-time position.
“I guess it was a match made in heaven!” Sandy says. She’s stayed so long because of the great team and the satisfaction of delivering a consistently excellent level of care.
“Our doctors are the best in the state, and I feel like we are always on the cutting edge of new technology,” Sandy says.
On her off days, Sandy enjoys sharing time with her family, especially her three granddaughters, as well as exercising, shopping and traveling.
As an Account Services Representative, Pam Chase works closely with insurance providers on behalf of patients to ensure they receive the best coverage and prices for all their vision needs – tests, checkups and procedures. After 18 years with Indiana Eye Clinic, she knows the ins and outs of the complicated health insurance market, and works hard to head off or resolve any conflicts over payments, surgery charges, etc.
Pam was looking for a job closer to home when she applied at IEC in 1999. What she found was a team of close-knit people that has become like family to her.
Pam is known for lighting up every room she’s in with her sense of humor and joy. It’s the sort of attitude you need to have when you have a large family like hers. She and her husband, Bob, have six children, three from each side of the marriage.
“It’s kind of like the Brady Bunch,” she said. “Before we got married, I had three kids of my own and my husband had three kids of his own. Now we have five grandkids and everyone is one big happy family. I love to spend time with my grandchildren.”
Something her coworkers may not know is how much she loves music – listening to it and playing on the piano. And she has other hidden skills.
“I’m a pianist. I love music and I love to read,” she said. “Another one of my hobbies is American Sign Language. I started over 30 years ago because I made some friends at church who happened to be deaf. I took some classes through Vincennes University and caught on quickly. It has become a very helpful skill to have at the office.”
After seven years in the workforce as a sales representative for different organizations, Nathan Gehlhausen decided to go back to school. Coming from a family of physicians, including his own father, Nathan knew he wanted to work in healthcare. It was a burgeoning field with lots of opportunity to help people, something about which he’s passionate.
“I grew up in and around healthcare. It was just a field I felt comfortable and knowledgeable in,” he said. “It will always be a necessity and in demand.”
After earning his bachelor’s degree in business administration from Marian College (now University), he obtained a master’s degree in healthcare administration from Indiana University. He then worked for a local healthcare network with their resident programs and medical research before joining Indiana Eye Clinic as Director of its Ambulatory Surgery Center in May of 2015.
“We have extremely knowledgeable and experienced owners and surgeons and a dedicated staff. We have a lot of highly satisfied patients, which is very rewarding,” Nathan said. “What I do in a nutshell is to make sure the patients have a great experience, the surgeons have a great day, and we maintain a financially viable future for the surgery center.”
Nathan oversees the daily operations of the surgery center which includes planning, organizing, and directing all activities of the facility according to its policies, procedures, philosophy, and objectives. He also ensures the facility meets all related local, state, federal, and accrediting-body rules and regulations.
In his spare time, Nathan enjoys playing sports and exploring the outdoors, especially with his family and 9-year-old son. He participates in soccer, softball, rock climbing, tennis, racquetball, basketball – “I’ll do pretty much anything that is competitive,” he says. Nathan also coaches his son’s soccer team, enjoys live music, cooking, and traveling.