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As the Director of Optical Operations for the Indiana Eye Clinic, Jason Braggs oversees the optical shop at both of the IEC locations in Greenwood and Plainfield. His duties include overseeing sales, customer relations and purchasing.
His daily routine is organized around a simple principle: helping people find eyewear they absolutely love. The goal of the optical shop is to make sure every patient walks out satisfied that their glasses will be comfortable, attractive and meet their vision needs.
Jason has been in the optical industry for 18 years. After obtaining his bachelor’s degree in business administration, he started as a manager for the branch of a large retail chain. Later he was promoted to be their corporate trainer. He then moved to a similar position with an optical chain, and eventually became a district manager overseeing 25 locations across six states.
While discussing his desire for new challenges with his wife, an alert popped up on his phone from a recruiter inquiring about the position with IEC. Jason took this as a sign, joining the team in August 2017.
In his few months with the team, Jason believes he has already discovered what is special about the IEC team.
“IEC has an amazing family environment that not only applies to staff, but also to their patients. You can see it from the front door all the way to the back offices,” Jason said. “The doctors, administration and staff are outstanding people who care about their patients, and it shows.”
Beyond helping customers, Jason’s favorite part of his role is training and promoting staff.
“I’ve lost count how many people I’ve trained into general manager and district manager level positions over the years. Their success is my success,” he said.
In his spare time, Jason and his wife are active participants and leaders in their church, especially helping people in the process of finding their faith. They participate in many charitable racing events for St. Jude Children’s Hospital. Jason is an avid Crossfit devotee.
As a Technician at the Indiana Eye Clinic, Christy Wampler assists doctors and patients in every way imaginable. This includes processing patients, writing prescriptions for the physicians to sign, pre-operative measurements and calculations, ordering drugs and other medical materials, and running all sorts of vision tests.
Although she has always worked in ophthalmology, Christy began her stint at IEC six years ago working the front desk as a patient representative. Though she enjoyed the position, she found herself interested in the delivery side of healthcare.
“After about a year, I wanted to learn more of the medical side of it, so I asked if I could become a tech. I have since chosen to learn as much as I can about every aspect of my career — and keep wanting to learn more,” she said.
She’s stayed at IEC because of the family atmosphere, both in how employees relate to each other and how they treat patients. Christy is passionate about helping people overcome poor eyesight and achieving a higher quality of life.
“My favorite part of my job is being able to watch a patient who comes in with poor vision due to cataracts have surgery and then be able to see and have a quality of life after surgery. It’s why I do what I do every day,” she said.
Christy and her husband have three daughters they adore.
As an Account Services Representative, Pam Chase works closely with insurance providers on behalf of patients to ensure they receive the best coverage and prices for all their vision needs – tests, checkups and procedures. After 18 years with Indiana Eye Clinic, she knows the ins and outs of the complicated health insurance market, and works hard to head off or resolve any conflicts over payments, surgery charges, etc.
Pam was looking for a job closer to home when she applied at IEC in 1999. What she found was a team of close-knit people that has become like family to her.
Pam is known for lighting up every room she’s in with her sense of humor and joy. It’s the sort of attitude you need to have when you have a large family like hers. She and her husband, Bob, have six children, three from each side of the marriage.
“It’s kind of like the Brady Bunch,” she said. “Before we got married, I had three kids of my own and my husband had three kids of his own. Now we have five grandkids and everyone is one big happy family. I love to spend time with my grandchildren.”
Something her coworkers may not know is how much she loves music – listening to it and playing on the piano. And she has other hidden skills.
“I’m a pianist. I love music and I love to read,” she said. “Another one of my hobbies is American Sign Language. I started over 30 years ago because I made some friends at church who happened to be deaf. I took some classes through Vincennes University and caught on quickly. It has become a very helpful skill to have at the office.”