JOB SUMMARY: Responsible for greeting patients and guests to ensure everyone feels welcomed. Accurately maintains privacy of patients’ information and records.

QUALIFICATIONS

  • High school diploma or equivalent
  • One to two years experience in a medical practice or general customer service
  • Computer literate with strong data entry skills

ESSENTIAL SKILLS AND ABILITIES

  • Excellent customer service and interpersonal communication skills
  • Empathetic with patients’ needs and concerns
  • Resourceful in problem solving
  • Well-organized with attention to detail
  • Ability to manage multiple tasks simultaneously
  • Ability to work as a team member
  • Treat patients, guests, and co-workers with respect

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receptionist

  • Greet patients and guests in a pleasant, courteous, and professional manner
  • Answer telephone promptly; identify emergency calls and direct all other calls to appropriate personnel
  • Schedule, re-schedule, and cancel appointments as necessary
  • When scheduling appointments, collect all pertinent information and enter in computer
  • Complete recall cards as directed
  • Complete new patient packets and mail as needed
  • Prepare new patient charts
  • Pull charts for following day and/or by request; review for accuracy and order
  • File patient charts, patient information, referral letters, and other patient related material in a timely manner

Check In/Out

  • Receive patients in a pleasant and welcoming manner
  • Evaluate chart data to verify all information has been received, completed, and signatures obtained by physician
  • Ensure proper authorization or referral is collected from patient
  • Assist patients in obtaining authorization or referrals not yet received
  • Enter new and updated patient demographic information into computer
  • Take charts to technician area
  • Arrange for appointments to outside referring doctors
  • Ensure fee sheets are marked accordingly
  • Present and collect fees, schedule next appointment when appropriate
  • Accurately post and reconcile all patient and insurance payments
  • Balance daily business activities and close out each day’s receipts for deposit

General Duties

  • Assist patients and guests with beverages, snacks, and other IEC amenities
  • Keep Coffee Center stocked and clean
  • Keep reception and front waiting room area neat and clean
  • Check public bathrooms for cleanliness
  • Organize and update daily newspapers and magazines
  • Provide umbrella services during inclement weather
  • Assist other Patient Coordinators as needed
  • Perform other duties as assigned

Job Type: Full-time

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