As the Director of Optical Operations for the Indiana Eye Clinic, Jason Braggs oversees the optical shop at both of the IEC locations in Greenwood and Plainfield. His duties include overseeing sales, customer relations and purchasing.
His daily routine is organized around a simple principle: helping people find eyewear they absolutely love. The goal of the optical shop is to make sure every patient walks out satisfied that their glasses will be comfortable, attractive and meet their vision needs.
Jason has been in the optical industry for 18 years. After obtaining his bachelor’s degree in business administration, he started as a manager for the branch of a large retail chain. Later he was promoted to be their corporate trainer. He then moved to a similar position with an optical chain, and eventually became a district manager overseeing 25 locations across six states.
While discussing his desire for new challenges with his wife, an alert popped up on his phone from a recruiter inquiring about the position with IEC. Jason took this as a sign, joining the team in August 2017.
In his few months with the team, Jason believes he has already discovered what is special about the IEC team.
“IEC has an amazing family environment that not only applies to staff, but also to their patients. You can see it from the front door all the way to the back offices,” Jason said. “The doctors, administration and staff are outstanding people who care about their patients, and it shows.”
Beyond helping customers, Jason’s favorite part of his role is training and promoting staff.
“I’ve lost count how many people I’ve trained into general manager and district manager level positions over the years. Their success is my success,” he said.
In his spare time, Jason and his wife are active participants and leaders in their church, especially helping people in the process of finding their faith. They participate in many charitable racing events for St. Jude Children’s Hospital. Jason is an avid Crossfit devotee.
JOB SUMMARY: Responsible for greeting patients and guests to ensure everyone feels welcomed. Accurately maintains privacy of patients’ information and records.
- High school diploma or equivalent
- One to two years experience in a medical practice or general customer service
- Computer literate with strong data entry skills
ESSENTIAL SKILLS AND ABILITIES
- Excellent customer service and interpersonal communication skills
- Empathetic with patients’ needs and concerns
- Resourceful in problem solving
- Well-organized with attention to detail
- Ability to manage multiple tasks simultaneously
- Ability to work as a team member
- Treat patients, guests, and co-workers with respect
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet patients and guests in a pleasant, courteous, and professional manner
- Answer telephone promptly; identify emergency calls and direct all other calls to appropriate personnel
- Schedule, re-schedule, and cancel appointments as necessary
- When scheduling appointments, collect all pertinent information and enter in computer
- Complete recall cards as directed
- Complete new patient packets and mail as needed
- Prepare new patient charts
- Pull charts for following day and/or by request; review for accuracy and order
- File patient charts, patient information, referral letters, and other patient related material in a timely manner
- Receive patients in a pleasant and welcoming manner
- Evaluate chart data to verify all information has been received, completed, and signatures obtained by physician
- Ensure proper authorization or referral is collected from patient
- Assist patients in obtaining authorization or referrals not yet received
- Enter new and updated patient demographic information into computer
- Take charts to technician area
- Arrange for appointments to outside referring doctors
- Ensure fee sheets are marked accordingly
- Present and collect fees, schedule next appointment when appropriate
- Accurately post and reconcile all patient and insurance payments
- Balance daily business activities and close out each day’s receipts for deposit
- Assist patients and guests with beverages, snacks, and other IEC amenities
- Keep Coffee Center stocked and clean
- Keep reception and front waiting room area neat and clean
- Check public bathrooms for cleanliness
- Organize and update daily newspapers and magazines
- Provide umbrella services during inclement weather
- Assist other Patient Coordinators as needed
- Perform other duties as assigned
Job Type: Full-time
Job Summary : We are looking for a Medical Assistant to train in the Eye Care field. This person will work closely with an Ophthalmologist or Optometrist, gathering patient information necessary to complete a diagnosis. Medical Assistants often see the patient before the doctor, and they are often responsible for preparing the patient for the exam and beginning the examination with standard tests and measurements. Career Training Path available for motivated individuals to become Certified Ophthalmic Assistants and Technicians.
- Ability to work as a team member
- Strong written and verbal communication skills
- Stability, maturity, and dependability
- Well organized and attention to detail
- Ability to manage multiple projects simultaneously
- High School Graduate, Vocational school, optical or medical experience
Essential Duties and Responsibilities :
- Gathering medical records and patient information
- Taking ocular measurements, both anatomical and functional
- Administering or preparing medications under supervision of a physician
- Providing eye care and contact lens information to the patients
- Maintaining and cleaning ophthalmic instruments
- Assisting the ophthalmologist in basic procedures
- Patient work up and auxiliary testing
- VF, OCT, fundus photography, refracting, slit lamp, auto refractor
- Scribing with physicians
Job Type: Full-time
Required licenses or certifications: MA
This individual is responsible for performing an extensive number of data collection functions, as delegated by the physician, to allow for proper professional diagnosis of patients’ conditions.
EDUCATION AND EXPERIENCE:
- High school diploma; some college preferred.
- Two to five years experience as an ophthalmic assistant or optician.
- Valid CPR certification preferred.
ESSENTIAL SKILLS AND ABILITIES:
- Demonstrated, advanced comprehension of the ophthalmic assistant skills as outlined by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
- Basic understanding of optics and refractometry.
- Strong communication and interpersonal skills.
- Empathetic personality with concern for patients’ needs.
- Strong organization with attention to detail.
- Ability to work as a team member.
- Demonstrated comprehension of the principles of optics, refraction, and contact lenses.
- Demonstrated ability to perform comprehensive work ups on three patients per hour.
- Demonstrated computer literacy.
- Communication and Patient Care
- Acquaints all new patients with office procedures to which they will be exposed.
- Informs patients of the purpose of all tests personally performed, and how the patient will be affected during the tests.
- Obtains patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications.
- Performs accurate and consistent documentation and measurement tasks to include:
- Visual acuity
- Manual lensometry
- Confrontational visual fields
- Stereo testing
- Evaluation of motility
- Pupillary function tests
- Color plates
- Applanation tonometry
- Angle assessment
- Dilation of pupils
- Contact lens evaluations
- Visual field testing
- Optic nerve scanning (i.e. OCT, HRT)
- Corneal topography
- Other tasks specific to the physician’s needs as a result of new technologies
- Provides back-up to the ophthalmic photographer regarding fundus, exterior and anterior segment photographs.
- Performs duties consistent with ophthalmic writer/scribe.
- Assists physician with laser procedures.
- Assists physician with minor surgery, maintaining practice standards of sterile technique and infection control.
- Determines which patient should be taken next from the waiting room to have testing initiated.
- Escorts all patients from the waiting room for data collection.
- Advises patients as to who will see them following testing and makes patients comfortable during wait.
- Maintains a smooth flow of patients to the physician, altering the test sequence as required.
- Provides telephone support regarding ocular emergencies, prescription refills, and patient care questions.
- Communicates with reception to facilitate proper patient flow.
- Instrument Maintenance
- Troubleshoots instruments as necessary.
- Replaces bulbs.
- Checks connections.
- Performs archiving functions according to manufacturer recommendations.
- Reports continued difficulty to Clinical Director.
- Seeks advice from more senior staff as necessary, never performing beyond capabilities.
- Maintains cleanliness in exam and procedure rooms.
- Maintains back up levels of stock in exam and procedure rooms.
- Performs other duties as required.